Elena Flores

Professional Administration | Project Management

San Jose, CA | 408-478-5779 | elena.flores185@outlook.com


Reading Comprehension, Active Listening, Writing, Speaking, Critical Thinking, Active Learning, Learning Strategies, Monitoring, Social Perceptiveness, Coordination, Persuasion, Negotiation, Instructing, Service Orientation, Complex Problem Solving, Technology Design, Equipment Selection, Installation, Programming, Operation Monitoring, Equipment Maintenance, Troubleshooting, Repairing, Quality Control Analysis, Judgment and Decision Making, Systems Analysis, Systems Evaluation, Time Management, Management of Financial Resources, Management of Material Resources, Management of Personnel Resources.


Notary Public, San Jose, CA |National Notary Association                                        July 2010 – July 2018

Everest College, San Jose, CA |Medical Administrative Assistant                      March 2007 – June 2008

Central High School, Morgan Hill, CA |High School Diploma                              August 2001 – June 2005

Lead Support Associate | Biglots – San Jose, CA                                        October 2018 – December 2018

Greeting and assisting customers as needed. Maintaining and operating point-of-sale systems. Drives customer loyalty program participation, including sign ups and rewards processing at check-out. Participating in the freight flow process including truck unloading, stocking, merchandise presentation and recovery. Participating in furniture department operations including carry-outs and display assembly as needed. Maintaining appearance of the store’s interior and exterior to company standards. Performed daily front-end maintenance including check stand cleanliness, replenishment of merchandise and supplies and floor safety. Performed other tasks as assigned by Store Leadership, such as cart retrieval, shrink control and safety-related tasks. Serves in the Manager on Duty role as needed. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.

Office Specialist| TrendTec, San Jose, CA                                                   October 2015 – November 2015

Received all fields calls for general information and calls for various emergencies, repairs or improvement projects from citywide facility personnel. Received email, voice messages, handwritten and verbal Work Order requests. Creating WOs or making immediate calls to Trades and Contract staff depending on critical nature of the call. Contacted vendors directly to respond to concerns. Using FMS to verify visible codes for a project or non-funded work. Tracking and distributing of PW Duty each week. July. Cross referenced invoices that include verifying inputs to WOs for each section of Facilities Mgt. Division. Ordering office supplies for staff/team. Accepted and forwarded access control requests to programming person. Received and distributed parking permit requests. Coordinated with City Hall Security for back up when away from the desk for extended of their time.

Facility Coordinator | Connexion Systems                                                 August 2015 – September 2015

Covered Reception coverage as needed. Signing packages that arrive, answer phones, food deliveries, check in visitors, and conference room booking. Supported the business need at HQ that including moving of staff, ergo, re-configuring offices and cubicles, and ticketing system. Managing internal department communication; The HUB, share point, monthly newsletter. Supported and Managed an office temp badges for visitors & guest using DNAFusion. Coordinated weekly breakfast, and daily fruit delivery, and track food service. Continuously improve processes in the systems and overall client satisfaction and ensures appropriate follow-up with customers.

Administrative Assistant | AppleOne Staffing Agency                                          July 2015 – August 2015

Assisted by cover front desk, answer phones, filing, and greeting clients then walking them over to conference room prior to the meeting starting. Placing orders, running errands overlooking inventory and stocking: Costco, Office Depot, and coffee items on a weekly basis. Assisted with picking-up/ drop off deliveries for drawings to clients/consultants. Assisted with MS word, Excel, PowerPoint and other software programs to complete projects assigned. Assisted travel arrangements from renting a vehicle, reserving hotel room, reserving dinner arrangements, and plane arrangements to locations and back.

Searching for quotes for services that TDS may need. Scheduling daily: FedEx and UPS pick-ups, deliveries, overnight, looking for the status of package. Checked and following up on payment status for past due invoices. Updating contact information when needed for contractors and consultants. Assisted with website searches for finishes or other information for projects. Updating the weekly staff mtg. agenda spreadsheet in our newsletter.

Admin Service Clerk I, II, & III | Qualcomm Inc.                                                      March 2007 – April 2015

Accountable to schedule meetings and mileage expenses. Ordered and tracked supplies, equipment maintenance, updated signage/bulletin boards, created posters for events. Delivered/ ordered catering, business cards, vendor support exchanges/resources/ fulfillment, delivered mail, maintained areas tidy and organized. Assisted with MS word, Excel, PowerPoint and other software programs to complete projects assigned. Able to acquire skills quickly and successfully taking on new challenges with very little training. Innovative, enthusiastic and uncompromising work ethic. Maintained cleanliness in the office premises including break room area, lobbies, conference room, copier areas, cubical/ office, storage room, etc. Prepared for company meetings by setting up projectors, seating arrangements, ordering beverages, catering, etc. Managed common areas management, monitored Salesforce and assigned to team members, notaries, equipment maintenance: testing AV equipment, toner replacement, inventory stocks rooms, reported facility needs. Assisted in schedules, organized travel arrangements, coordinator and supervisor in monitoring team member productivity, preparing new buildings for opening FF&E’s, and in implementation of new processes and procedures team wide & provide training to new team members as needed. Involved as a Member in Volunteer Committee/Event Planning as well as being an Ambassador for several non-profit organizations. Organized events for regarding these non-profit activities & events for Qualcomm. Confirmed and reservations via email & phone to customers regarding reservations, confirming & dispatching to drivers, & coordinating driver’s schedules if needed. Evaluated employee’s office/cubicles to help fit their needs weather it was adjusting their chairs, changing their chair, suggesting a footrest, monitor risers, keyboard tray, headset for office phone, etc. Successfully complete assignment and employer desired to hire as permanent employee from Manpower Staff Agency.


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The American Dream – Project Management by Elena Flores is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at www.linkedlin.com/in/elenaflores185.